BDC/ Internet Appointment setter

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Please attach the following files

Please upload either a word or PDF version of your cover letter for this position.
Please upload either a word or PDF version of your current resume.
Such as letters of recommendation, work examples, etc.

Please answer the following questions to help us better evaluate your application.

  1. In answering the following questions do not include minor traffic infractions or any convictions for which the record has been sealed, expunged or judicially dismissed. A conviction record will not necessarily be a bar to employment. Factors such as age at the time of the offense, seriousness, and nature of the violation, and rehabilitation will be taken into account.

  2. Application Statement and Agreement

You will receive confirmation after we have received your application.

Job Description

BDC/Internet Appointment setter will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls). BDC Representatives will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources.

Requirements of the Business Development Center Representative (BDC) are:

  • Open Availability

  • Previous phone experience (Customer Service, Sales, Telemarketing)

    Please do not apply if you do meet the 2 above referenced requirements.

    Responsibilities:

  • Respond to internet inquiries and sales calls with courtesy, accuracy, and professionalism.

  • Promptly and accurately enter all customer inquiry data into the CRM VinSolutions.

  • Generate sales appointments for customers to meet with Sales Team.

  • Conduct phone surveys to assess customer wants and needs.

  • Effectively utilize lead management tools.

  • Work our VIP Lease Retention list provided by VinSolutions.

  • Learn and have full knowledge of manufacturer brands, models, features, options, etc

  • Provide the highest degree of customer satisfaction.

    PLEASE NOTE The position being offered is full time

    The Right Candidate will:

  • Have prior automotive BDC experience (Helpful, but not required)

  • Prior experience working with customers and providing an exceptional experience

  • Professional appearance and work ethic

  • Excellent attendance

  • Outgoing personality with expertise at developing relationships (i.e., a "people person")

    Job Type: Full-time

    COMPENSATION

  • Hourly rate + overtime (when needed)

  • Month End Bonuses

  • Appointment show bonuses

  • Appointment sold bonuses

Location: City Of Industry, CA
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