Service Writer/Advisor

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Please attach the following files

Please upload either a word or PDF version of your cover letter for this position.
Please upload either a word or PDF version of your current resume.
Such as letters of recommendation, work examples, etc.

Please answer the following questions to help us better evaluate your application.

  1. In answering the following questions do not include minor traffic infractions or any convictions for which the record has been sealed, expunged or judicially dismissed. A conviction record will not necessarily be a bar to employment. Factors such as age at the time of the offense, seriousness, and nature of the violation, and rehabilitation will be taken into account.

  2. Application Statement and Agreement

You will receive confirmation after we have received your application.

Looking for an experienced writer/advisor to join our team.  The position is full-time with benefits including medical/dental/401k


RESPONSIBILITIES

  • Maintain Customer Service Index (CSI) rating as set by dealership service manager
  • Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer
  • Schedule appointments and generate estimates
  • Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications
  • Effectively communicate to the customer the timeline of repair and maintenance
  • Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
  • Document repair and maintenance changes on repair order in the approved manner
  • Resolve customer complaints and questions
  • Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele

QUALIFICATIONS

  • Minimum high school diploma or GED equivalent required
  • At least six months to one year automotive industry or related experience and/or training
  • Broad knowledge of new vehicle technologies
  • Excellent customer service skills
  • Ability to be analytical and multi-task
  • Ability to work with little supervision
  • Self-motivated enthusiastic presence in a team environment
  • Strong written and communication skills
  • Consistent and stable work history
  • Valid driver’s license and clean driving record
  • Professional appearance and work ethic

*female friendly dealer :)




Location: City of Industry, CA
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