Service Porters & Service Writers

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Please attach the following files

Please upload either a word or PDF version of your cover letter for this position.
Please upload either a word or PDF version of your current resume.
Such as letters of recommendation, work examples, etc.

Please answer the following questions to help us better evaluate your application.

  1. In answering the following questions do not include minor traffic infractions or any convictions for which the record has been sealed, expunged or judicially dismissed. A conviction record will not necessarily be a bar to employment. Factors such as age at the time of the offense, seriousness, and nature of the violation, and rehabilitation will be taken into account.

  2. Application Statement and Agreement

You will receive confirmation after we have received your application.

We are currently looking for Service Lot Porters and Service Writers

PORTERS -JOB DUTIES

  • Maintaining the standard and quality of service of the organization.
  • Comparing serial numbers of incoming cars against invoices.
  • Inspecting cars thoroughly to detect damage and recording description of damages/missing items on delivery receipt.
  • Verifying presence of accessories listed on the invoice, such as spare tires, charge cables and NAV cards.
  • Parking new cars in the assigned area while maximizing the use of space and maintaining the dealership lot.
  • Cleaning, waxing, polishing and refurbishing old and new vehicles.
  • Using necessary equipment for cleaning and servicing of auto parts.
  • Understanding and delivering to the specific requirements of the customers.
  • Maintaining the proper function of all service tools and equipment.
  • Coordinating work with team members and management.
  • Other tasks and responsibilities as assigned by supervising manager.

JOB REQUIREMENTS: While no experience is necessary, an ideal candidate will be dependable, professional, and have a positive, can-do attitude. Other requirements include:

  • 18 years of age or older.
  • General familiarity with a variety of automobiles.
  • Valid driver's license and clean driving record.
  • Excellent communication skills.
  • Pre-employment background check and drug test.

SERVICE WRITER

RESPONSIBILITIES

  • Maintain Customer Service Index (CSI) rating as set by dealership service manager
  • Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer
  • Schedule appointments and generate estimates
  • Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications
  • Effectively communicate to the customer the timeline of repair and maintenance
  • Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
  • Document repair and maintenance changes on repair order in the approved manner
  • Resolve customer complaints and questions
  • Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele

QUALIFICATIONS

  • Minimum high school diploma or GED equivalent required
  • At least six months to one year automotive industry or related experience and/or training
  • Broad knowledge of new vehicle technologies
  • Excellent customer service skills
  • Ability to be analytical and multi-task
  • Ability to work with little supervision
  • Self-motivated enthusiastic presence in a team environment
  • Strong written and communication skills
  • Consistent and stable work history
  • Valid driver’s license and clean driving record
  • Professional appearance and work ethic

*female friendly dealer :)


Location: City of Industry, CA
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